TenderWatch

Fraport AG Frankfurt Airport Services Worldwide (Fraport) operates Frankfurt Airport and, alone or together with third parties, worldwide several additional airports, terminals, and service companies. The subject of the present announcement are the following services: Our goal is to establish a self-service kiosk system with chatbot and video call functionality, whose content remains consistent across all channels. This system is intended to be used at Frankfurt Airport to provide passengers, guests, visitors, and employees with an efficient and user-friendly information platform. It should automate the provision of basic information and be deployed at central points in the terminal as well as in high-traffic areas. Our project name "Infoservice der Zukunft (infoservice of the future)" reflects the pursuit of an innovative and future-oriented solution that meets the requirements of a modern airport. Fraport AG Frankfurt Airport Services Worldwide (Fraport) operates Frankfurt Airport and, alone or together with third parties, worldwide several additional airports, terminals, and service companies. Purpose There is a desire/need for modern passenger information and the unification of the current system landscape. Currently, two different information kiosks are operated in the terminals. One product is the Information Gate, which connects the passenger with an employee via video call. The other is the Info Kiosk, where passengers and visitors can independently obtain information via a touchscreen and/or a boarding pass scanner. This project aims to develop a new application/product or find a market solution that combines the functions of both products. In addition, a voice-controlled (chatbot) software shall be introduced to relieve service staff by answering standard questions. Goals: - Increase passenger satisfaction through broad information coverage - Better, more even workload distribution of service and back-office staff - Good discoverability and accessibility of information at different locations - Very high usability, simple and unambiguous operation The new information kiosks must have the following functions: - Self-service display with service and flight information - Chatbot - Video call with an employee in the back office - Boarding pass scan - Wayfinding Evaluation criteria: Our goal is to find a supplier who can offer as comprehensive a set of services as possible from a single source. This can possibly be complemented by subcontractors or partner companies. If you cannot cover individual requirements, we would still appreciate information about the services you would like to offer. Please indicate in your feedback which requirements you cannot fulfill or do not want to. Requirements and framework: If interested, please contact us by e-Mail (it-einkauf@fraport.de). You will receive documents with more detailed information about the planned product that we intend to implement at Frankfurt Airport. Submission: Your documents/feedback must be returned by 24. October 2025, 12:00 p.m.. Your feedback can be provided in German or English.